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CENTER FOR HEALTH SERVICES MANAGEMENT AND EVALUATION (CHESME)

Department: Public Health
Laboratory: Center for Health Services Management and Evaluation (CHESME)
Director: Daphne Kaitelidou, Professor

Laboratory Contact Details

Room / Building

  • 123 Papadiamantopoulou Str., 115 27, Athens – 2nd floor, Office 302-303

General Description

The Center for Health Services Management and Evaluation (CHESME) was founded in August 1996 by an academic team from the Department of Nursing. CHESME (certified with EN ISO 9001:2008) specializes in the areas of Health Care Management, Nursing Management, Health Economics, Health Services Research, Research Methodology, etc. Its main research team consists of academics, experts and researchers from the fields of Health Economics, Research Methodology, Economics, Nursing, Health Informatics, Medicine, Sociology and Psychology. Its main activities are contribution to the broad field of socio-economic evaluation and performance measurement in health, fostering improvement in the quality, productivity, and efficiency of health systems, services, and institutions, development and provision of training, seminars and symposiums, providing international organizations with data, policy analysis and consulting services on the Greek and international health care systems, collaborations with international organizations and research institutes (e.g. WHO, OECD, EUROSTAT, LSE, BASYS etc) and training of PhD, postgraduate and undergraduate students on the areas of the CHESME activity and encouragement of their participation in research. CHESME, along with its Academic and Research Staff, has participated in National and International Research Projects relevant to the extended spectrum of its scientific interests and fields of research activity (more than 120).

Laboratory Staff

Daphne Kaitelidou

        Professor of Health and Human Resources Management             

 

Curriculum Vitae (CV)

Office: 123 Papadiamantopoulou Str., Goudi, 11527, Athens, GreecePersonal Website
Telephone: +30210 7461469-71Publications: PubMed
E-mail: dkaitelid[at]nurs.uoa[dot]grCitations: Google Scholar

Olga Siskou

Assistant Professor Of Οικονομικών Υγείας, Τουρισμού και  Μετανάστευσης στο Τμήμα Τουριστικών Σπουδών του Πανεπιστημίου Πειραιώς            

 

                                       

Curriculum Vitae                                       

Office: 123 Papadiamantopoulou Str., Goudi, 11527, Athens, Greece

Personal website

Τelephone: 210 7461471Publications: PubMed
E-mail: olsiskou[at]nurs.uoa[dot]grCitations: Google Scholar                           

Maria Κatharaki

Assistant Professor Of Economic Management and Development of Nursing Services

 

Curriculum Vitae (CV) 

Office: 123 Papadiamantopoulou Str, Goudi, 11527, Athens, GreecePersonal Website
Telephone: 2107461471Publications: PubMed
E-mail:  mkatharaki[at]nurs.uoa[dot]grCitations: Google Scholar

Olympia Konstantakopoulou

Department of Public Health
Center for Health Services Management and Evaluation

 

Curriculum Vitae (CV)

Office: 123 Papadiamantopoulou Str, Goudi, 11527, Athens, Greece

Personal Website
Telephone: +30210 7461470Publications:PubMed

E-mail: olykonstant@nurs.uoa.gr /

olympiak1982@hotmail.com

Citations: Google Scholar

External Associates

Charalampos Economou

Professor of Sociology and Health Policy
Member of the Board of Governors
Panteion University

 

Curriculum Vitae (CV)             

Office:  123 Papadiamantopoulou Str, Goudi, 11527, Athens, Greece            Personal Website
Telephone: +30 2109201072Publications: PubMed
E-mail: economou@panteion.grCitations: Google Scholar

George K. Charalambous

Physician – Surgeon | Professor of Health Policy & Emergency Medicine President, National Emergency Aid Center (EKAB) Director, Emergency Department, Hippokration General Hospital of Athens

 

Curriculum Vitae (CV)             

Office:  123 Papadiamantopoulou Str, Goudi, 11527, Athens, Greece            Personal Website
Telephone: +30 213214301 , +30 6931664166Publications: PubMed
E-mail: Emoji_proedros@ekab.gr , drcharalambous@yahoo.grCitations: Google Scholar

Panagiota Peleka

Department of Public Health
Center for Health Services Management and Evaluation

 

Curriculum Vitae (CV)

Office: 123 Papadiamantopoulou Str, Goudi, 11527, Athens, Greece

Personal Website

Telephone: +30210 7461470Publications: PubMed

E-mail: gpeleka@nurs.uoa.gr

Citations: Google Scholar

Administrative staff

Maria Kosmitou

Department of Public Health
Center for Health Services Management and Evaluation

 

Curriculum Vitae (CV)

Office: 123 Papadiamantopoulou Str, Goudi, 11527, Athens, Greece

Personal Website

Telephone: 2107461463Publications: PubMed

E-mail: mkosmitou@nurs.uoa.gr

Citations: Google Scholar

Courses (undergraduate and postgraduate curriculum)

Undergraduate Program

  • Health Services Management and Quality Assurance (5th semester)
  • Nursing Services Management (8th semester)
  • Health Economics focused on Nursing Care (2nd semester)

Inter-University Postgraduate Program “HealthCare Management-Health Informatics”  (linkedin.com/in/msc-healthcare-management-health-informatics-89739133b), which are taught from the Laboratory Staff

  • Strategic planning and Health Services Evaluation (1st Semester)
  • Basic principles of Health Services Management (1st Semester)
  • Introduction in Health Economics and Health Services Economics Evaluation (2nd Semester)
  • Pharmaceutical Policy and Pharmacoeconomics (2nd Semester)

Infrastructure

  • PCs, six (6) working positions

Laboratory Research Activities (indicatively)

  • 2024-2025 Human resources for Health (HRH) as a major Quality-of-Care (QoC) component: Implementing an HRH and QoC indicators measurement and reporting system for effective HRH governance and planning, and quality assurance and improvement decision and policy making. Funding: WHO Regional Quality Office. CHESME staff is participating in the project as Local experts/WHO consultants.
  • 2023-2026 HEalth woRkfOrce to meet healht challEngeS. Funding: EU. CHESME staff is participating in the project as an Affiliate Entity of ODIPY (Competent Authority).
  • 2020-2023Patient-Reported Indicator Surveys (PaRIS). Funding: OECD. An international survey on outcomes and experiences of people living with chronic conditions. CHESME staff is participating in the PaRIS project as the National Project Manager team and Working Party Delegacy.
  • 2018-2019:“Support to the Ministry of Health of Greece in conducting user experience/satisfaction surveys in the local health units (TOMYs)”. Local Expert Group. Funded by World Health Organization (WHO)
  • 2017-2018:“Support to the Ministry of Health of Greece in developing a National Strategy/Strategic Plan on Human Resources for Health”. Local Expert Group. Funded by World Health Organization (WHO)
  • 2017-2018:“Support to the Ministry of Health of Greece in developing the tools for conducting periodic user satisfaction surveys in public health care facilities”. Local Expert Group. Funded by World Health Organization (WHO)
  • 2013-2016 HEDIC:“Health Expenditure by Disease and Conditions”. Funded by EUROSTAT. It is a Eurostat project with nine participating countries (Austria, Bulgaria, Czech, Finland, Germany, Greece, Hungary, Latvia, Lithuanian, Netherlands, and Sweden) with Inspection Generale de la Securite Sociale- IGSS of Luxembourg as Coordinator.
  • 2013-2014 ‘Impacts of the Crisis on access to health care services: country reports on Greece, Hungary, Ireland, Latvia and Luxembourg’. Funding: European Foundation for the Improvement of Living and Working Conditions (2013/0488/2993)
  • 2011-2015“THALIS-EKPA ‘The detection, transcription, and analysis of inequalities to  healthcare access for immigrants living in Greece”. Co-financed by the European Union (European Social Fund-ESF) and Greek national funds through the Operational Program "Education and Lifelong Learning". (Project Co-ordinator, Total budget of the project: €473.550)
  • 2011-2013“Study for the implementation of the OECD SHA 2010-1 and proposal for the regulation concerning the adoption and the implementation”. Co-financed by the European Union (European Social Fund-ESF) and Greek National Funds. (Project Co-ordinator)
  • 2015-2017 I-CARE (2015-1-EL01-KA202-014051). It was an international project with four participating countries (Greece via National and Kapodistrian University of Athens as Co-ordinator, France, Italy and Cyprus), funded by EU (Erasmus + Strategic Partnerships program)

Publications (indicatively)

  • Korompoki, E., Ntaios, G., Tountopoulou, A., Mavraganis, G., Tsampalas, E., Kalliontzakis, I., ... & SUN4P Project Collaborators. (2024). Quality indicators and clinical outcomes of acute stroke: Results from a prospective multicenter registry in Greece (SUN4P). Journal of Clinical Medicine, 13(3), 917.
  • Galanis, P., Moisoglou, I., Katsiroumpa, A., Vraka, I., Siskou, O., Konstantakopoulou, O., & Kaitelidou, D. (2024). Moral Resilience Reduces Levels of Quiet Quitting, Job Burnout, and Turnover Intention among Nurses: Evidence in the Post COVID-19 Era. Nursing Reports, 14(1), 254-266.
  • Kaitelidou, D., Konstantakopoulou, O., Panteli, D., & Vildiridi, L. (2023). Testing the resilience of the Greek health system faced by a Human Resources in Health (HRH) shock scenario. European Journal of Public Health, 33(Supplement_2), ckad160-391.
  • Dragamestianou, A., Kontoteza, I. V., Siskou, O., Galanis, P., Papazafiropoulou, A., Konstantakopoulou, O., ... & Kaitelidou, D. (2022). Investigating Diabetes Mellitus Patients’ Experiences with Self Monitoring Blood Glucose Methods. In Advances in Informatics, Management and Technology in Healthcare (pp. 474-477). IOS Press.
  • Galanis, P., Vraka, I., Fragkou, D., Bilali, A., & Kaitelidou, D. (2021). Nurses' burnout and associated risk factors during the COVID‐19 pandemic: A systematic review and meta‐analysis. Journal of advanced nursing, 77(8), 3286-3302.
  • Onvlee, O., Kaitelidou, D., Scotter, C., & Dieleman, M. (2021). Navigating the political and technical challenges of developing a national HRH strategy: a case study in Greece. Health Policy, 125(12), 1574-1579.
  • Konstantakopoulou, O., Galanis, P., Kaitelidou, D., Sourtzi, P., Korompoki, E., Ntaios, G., ... & Siskou, O. (2021). Translation and transcultural adaptation of the NHS-Stroke Questionnaire on capturing and assessing stroke patient experiences.
  • Kaitelidou D., Economou C., Galanis P., Konstantakopoulou O., Siskou, O., Domente S., de Boer D., Boerma W., Groenewegen P. (2019). Development and validation of measurement tools for user experience evaluation surveys in the public primary health care facilities in Greece: a mixed methods study. BMC Family Practice (accepted for publication).
  • Economou C., Bistaraki A., Galanis P., Konstantakopoulou O., Siskou O., Kaitelidou D. (2019). “A Qualitative Approach for the Development of a Patient Experiences Questionnaire in Primary Healthcare Settings”. International Journal of Caring Sciences (IJCS). (accepted for publication)
  • Konstantakopoulou, O., Kaitelidou, D., Economou, C., & Charalambous, G. (2018). Barriers in access to pharmaceutical care in Greece: the case study of the out-of-hospital management of patients with acute asthma. Frontiers in Public Health, 6, 199.
  • Siskou, O., Stokou, H., Theodorou, M., Kaitelidou, D., Galanis, P., Tsavalias, K., Konstantakopoulou, O., Charalambous, G., & Liaropoulos, L. L. (2015). Evaluating Cost Sharing Measures in Public Primary Units in Greece: Cost Sharing Measures in Primary Care. International Journal of Reliable and Quality E-Healthcare (IJRQEH), 4(4), 52-62.
  • Economou Ch. Kaitelidou D., Karanikolas M., Maresso A. (2017). Greece: Health System Review. Health Systems in Transition. Vol. 19 No. 5 2017.

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